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CRUCIAL MOMENTS IN HEALTHCARE

Poor communication in healthcare is harmful at best and deadly at worst.
JOSEPH GRENNY

THE BIGGEST PROBLEM IN HEALTHCARE IS SILENCE

Unfortunately, drama in healthcare isn’t reserved for TV.

Our latest research, Crucial Moments in Healthcare, shows that while interpersonal drama within caregiver teams is frustrating—it’s not the real problem. The real problem in healthcare is silence.

Specifically, how well or how poorly employees can speak up and address behaviour challenges predicts patient safety, quality of care, quality of patient and family experience, and staff engagement.

Download Research
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VITALSMARTS KNOWS HEALTHCARE

For the past 20 years, we’ve researched the effects of silence in healthcare and uncovered some startling trends:

  • Cultures of poor communication among health professionals result in medical errors and staff turnover. Our research shows while 84% of doctors and nurses have seen coworkers take dangerous shortcuts, fewer than 10% voice their concerns.
  • While safety tools are one part of the solution to improving patient care, they do not compensate for crucial conversations failures in the hospital.

On the other hand, organisations that build cultures of dialogue among their administrators, doctors, nurses and staff experience significant reductions in medical errors, increased patient safety, higher productivity, and lower staff turnover.

Award-Winning Training

Our training solutions address the most common behavioural workplace challenges. Each training focusses on a practical skillset that empowers hospital systems to achieve lasting change and measurable results.

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Open
Dialogue

Learn dialogue skills to foster alignment and agreement on important matters.

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Universal accountability

Cultivate accountability for improved performance and engagement.

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Influential
leadership

Master the Six Sources of Influence to drive sustainable behaviour change.

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LET’S TALK

It’s time to eradicate the culture of silence in your organisation. Let’s explore training solutions that will help your people speak up and save lives.