“Poor communication in healthcare is harmful at best and deadly at worst.
Unfortunately, drama in healthcare isn’t reserved for TV.
Our latest research, Crucial Moments in Healthcare, shows that while interpersonal drama within caregiver teams is frustrating—it’s not the real problem. The real problem in healthcare is silence.
Specifically, how well or how poorly employees can speak up and address behaviour challenges predicts patient safety, quality of care, quality of patient and family experience, and staff engagement.
For the past 20 years, we’ve researched the effects of silence in healthcare and uncovered some startling trends:
On the other hand, organisations that build cultures of dialogue among their administrators, doctors, nurses and staff experience significant reductions in medical errors, increased patient safety, higher productivity, and lower staff turnover.
Our training solutions address the most common behavioural workplace challenges. Each training focusses on a practical skillset that empowers hospital systems to achieve lasting change and measurable results.
It’s time to eradicate the culture of silence in your organisation. Let’s explore training solutions that will help your people speak up and save lives.