Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.
IMPROVE DIALOGUE & ENGAGEMENT
Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
CREATE BEHAVIOUR CHANGE
These skills turn into behaviours that improve decision making, commitment to action, productivity, and relationships.
BUILD HIGH-PERFORMANCE & CULTURE
Consistent behaviours lead to organisations, teams, and individuals developing high-performance cultures based on trust and respect.
Continually awarded for its ability to produce results, Crucial Conversations Training has been used by more than one million people and a handful of FTSE 100 companies to improve productivity, quality of work, relationships, and overall performance.
Sprint Nextel saw a 93% improvement in productivity and a 10 to 15% improvement in quality, time, and cost.
Franklin Pierce College reduced passive-aggressive behaviour by 14% and increased trust levels by 15%.
STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.
The content of Crucial Conversations has been certified by the CPD Certification Service as conforming to continuing professional development principles.
CPD course approval date: April 2020
Crucial Conversations Online: July 2020
Please email firstname.lastname@example.org for information on how to obtain your CPD certificate for this course.
Crucial Conversations is available in several delivery formats to address the diverse needs of your organisation.
Bring in a VitalSmarts Master Trainer or certify an internal trainer to teach Crucial Conversations skills in person to your employees.
Join a VitalSmarts Master Trainer in our facilitated virtual training classroom and learn Crucial Conversations from the comfort of your home or office.
Learn dialogue skills online with our fully on-demand course. All you need is an Internet connection and a smart phone, tablet, or computer.
Ready to talk about Crucial Conversations Training? We are excited to offer three delivery modalities: live classroom, live online, on-demand, or choose a blended solution specific to your organisational needs.