Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.
Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
These skills turn into behaviours that improve decision making, commitment to action, productivity, and relationships.
Consistent behaviours lead to organisations, teams, and individuals developing high-performance cultures based on trust and respect.
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Effective Communication Starts Here
Continually awarded for its ability to produce results, Crucial Conversations Training has been used by more than one million people and a handful of FTSE 100 companies to improve productivity, quality of work, relationships, and overall performance.
Productivity & Quality
Sprint Nextel saw a 93% improvement in productivity and a 10 to 15% improvement in quality, time, and cost.
Relationships
Franklin Pierce College reduced passive-aggressive behaviour by 14% and increased trust levels by 15%.
Performance
STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.
Training Your Way
Crucial Conversations is available in several delivery formats to address the diverse needs of your organisation.
LIVE
Live Classroom
Bring in a VitalSmarts Master Trainer or certify an internal trainer to teach Crucial Conversations skills in person to your employees.
LIVE ONLINE
Virtual Instructor-led
Join a VitalSmarts Master Trainer in our facilitated virtual training classroom and learn Crucial Conversations from the comfort of your home or office.
ONLINE
Asynchronous
Learn dialogue skills online with our fully on-demand course. All you need is an Internet connection and a smart phone, tablet, or computer.
We’ve developed a brand new experience with some amazing features.
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Talking Training Options
Ready to talk about Crucial Conversations Training? We are excited to offer three delivery modalities: live classroom, live online, online, or choose a blended solution specific to your organisational needs.
The New York Times Bestseller
Crucial Conversations is the business bestseller that has transformed and changed the way millions communicate.
3,000,000 Copies Sold
#5 New York Times Business Bestseller
#6 Business Week Bestseller
#6 Wall Street Journal Bestseller
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